Refund Policy

14-day money-back guarantee

If you are not satisfied with a paid plan, contact us within 14 days of your first payment and we will refund it in full. This applies to first purchases of Pro, API and Accounting Firm plans.

Cancelling a subscription

You can cancel at any time from your dashboard (the “Manage subscription” button opens the Paddle customer portal). Cancelling stops future renewals; you keep access until the end of the period you have already paid for. We do not automatically refund partial periods after the 14-day window, but if you cancel and were charged in error, contact us and we will put it right.

Metered overage

Overage charges for usage beyond your plan's included amount are billed in arrears through Paddle. Because these reflect usage already delivered, they are generally non-refundable — but if you believe a charge is incorrect, tell us and we will investigate and correct it.

How refunds are processed

Payments and refunds are handled by Paddle, our merchant of record. Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.

How to request a refund

You do not have to go through us to ask for a refund — Paddle, our merchant of record, handles and reviews refund requests directly. Use whichever of these is easiest:

1. Open the transaction confirmation email Paddle sent you and use the “View receipt” or “Manage subscription” link.
2. Use the support link in your receipt or on your billing page.
3. Go to Paddle's buyer support site at paddle.net and choose “Request refund”.

Paddle reviews each request and may approve it in full, approve it partially, or decline it — that decision is theirs as merchant of record, not ours. This is without prejudice to your statutory rights. For context, see Paddle's own Refund Policy.

If you would rather raise it with us first, the contact form reaches our team and every message is tracked, but a request sent to Paddle directly is usually the fastest path.

This policy is provided in addition to your statutory rights, which are not affected.